- April 27, 2022
- Posted by: CBS Support
- Category:
The Authority seeks applications from qualified, competent and highly motivated individuals to fill the following position within the organisation. The position is based in Maseru. The position requires good spoken and written Sesotho and English and well-rounded interpersonal skills. A competitive and market-related remuneration package including non-contributory benefits is offered. Brief description of the position is provided below.
Business Support Officer (1)
Job Scope:
The officer will take part in Software Development projects within LAA, either implemented by external contractor or led internally. The officer is also responsible for providing support to LAA MIS Applications, and Training of end-users as needed.
Specific Duties and Responsibilities:
• Support the roll-out of new applications
• Develop or participate in the development of bespoke software applications in accordance with agreed standards
• Participate in development system requirements specifications to facilitate development of application systems
• Deployment, Support, Maintenance & Administration of LAA MIS Applications such as LAA Financial Management System, LAA Human Resource Management System and others
• Backup and Recovery of MIS Applications and data in accordance to LAA’s Backup Policy and Disaster Recovery Plan respectively
• Provide technical support and training to and establishing consultative relationships with customers, advising on the effective use of Applications as well as the policy and procedural provisions
• Keep abreast of new technological developments and solutions
Key Result Areas:
• Timely, efficient and accurate completion of assigned tasks such as software tasks
• Adherence to software development standards and procedures
• Timely, efficient resolution of problems
• Adherence to ICT policies and procedures
Qualifications/Knowledge:
BSC Computer Sciences or BSC Computer Engineering with at least 3 year experience in software development and support
• Working knowledge of modelling in the context of software and database
• Experience researching, analysing and interpreting automated system problems
• Knowledge of programming languages such as Java, SQL, front-end stack languages
Skills:
• Excellent communication skills
• Analytical skills
• Problem solving skills
• Collaboration skills
• a strong customer focus
• Attention to detail.
IT Support Assistant (1)
Job Scope: The officer is responsible for deploying, support and maintains of LAA’s end-user productivity tools ensuring optimal levels of availability, performance & efficiency of ICT Services. The Officer is also responsible for providing 1st level support and advice to end-users using industry best practices and standards such as ITIL.
Specific Duties and Responsibilities:
- Provide 1st level (remote/physical) end-user support to all LAA clients ensuring that principles of customer care and satisfaction are adhered to as guided by frameworks like ITIL:
- Responding to requests for technical assistance
- Diagnosing and resolving hardware problems
- Advising users on appropriate actions
- Identify and escalate situations requiring urgent attention
- Calls should be managed in the help desk system
- One will retain ownership of any call received by them until it is resolved, regardless of escalations – This is to provide a Single Point Of Contact [SPOC] for clients
- Responsible for providing ad hoc and planned end-user ICT capacity training. This can be done during support or in periodic structured seminars.
- Installation, configuration & maintenance of work productivity tools such as but not limited to; Desktops, Laptops, Printers, Scanners, business mobile phones, etc.
- Desktop housekeeping activities, including but not limited to ensuring that all software upgrades and updates are current
- Scanning developments in the ICT productivity tools (hardware & software) space and providing ideas for innovation in line with the ICT vision, mission and priorities at LAA in collaboration with the ICT Service Desk Administrator. This can for instance, provide the basis for the acquisition of new client productivity tools and the deployment of existing ones
Key Result Areas:
• Timely, efficient resolution of problems
• Maintenance of up-to-date ICT assets register
• Demonstration of interpersonal and written communication skills, in particular, the ability to communicate technical and business ideas clearly to a variety of stakeholders and develop relevant technical documentation
• Awareness and adherence to ICT policies, procedures and standards when working with end-users
Qualifications/Knowledge:
• Diploma in Information Technology or equivalent
• Working knowledge of hardware platforms and software employed by LAA or ability to rapidly gain such knowledge
Skills:
• Ability to analyse hardware and software problems and offer appropriate solutions
• Competency in the use of help desk software
• Ability to effectively prioritise requests for assistance
Submission of Applications
All applications must include a fully completed application form(Click to download), a detailed CV with the names and contact details for three referees, and a covering letter. Application forms may be obtained on our LAA website: www.laa.org.ls.
Requests for further information and completed application forms may be emailed to jobs@laa.org.ls, with attention to The Director of Corporate Services, Land Administration Authority.
Applications must be received on or before Friday, 13th May 2022 before 12H00 Noon. All shortlisted applicants will be informed as to the status of their applications (please provide an email address for this purpose). Applicants who do not hear from the Authority by Tuesday 31st May 2022 may assume that their applications have not been successful.
